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Covid-19 Terms and condition

Changes to Open Studio due to Covid-19 - Updated July 2021

Following Government guidelines, we have made some changes to how Open Studio operates in order to protect both customers and staff.

Please read the following carefully and only book Open Studio time if you are happy to comply with these changes.

Booking and payment

We are required to obtain the contact details of every person who uses the space and the timing of that visit. Everyone will need to complete a one off registration on our website before being allowed to use the studio facilities. Your information is securely stored and will not be passed on.

Please book and pay for your studio time online*. Capacity has been lowered due to socially distanced work areas. Please arrive on time for your slot. If you are early, please check with the studio technician to see if there is enough space for you in the Studio. If you arrive late for your time slot, you may still have to leave at the scheduled time if another customer is booked in.

You can now reschedule your bookings in your online Pottery Gagliano account if you know more than 24 hours in advance that you are not able to attend a booked studio session. To use this option, sign into your account, select Appointments, find booking and select Reschedule option, choose a more suitable date.

If you need to cancel your booking or reschedule with less than 24 hours notice, please contact the studio for a refund. Please note that the Cancel option on your account will not issue a refund.

*If you are unable to access online booking, please phone the studio the day before to book a slot.

IF, AFTER BOOKING, YOU OR ANYONE IN YOUR HOUSEHOLD SHOWS SYMPTOMS OR TESTS POSITIVE - PLEASE GET IN TOUCH AS SOON AS POSSIBLE TO LET US KNOW. DO NOT COME TO THE STUDIO.

Safety in the Studio

You (and the team) will be required to wear a mask or other face covering at all times in the studio. We would recommend that you pop outside for fresh air as necessary.

Please wash your hands well on arrival and as you leave. There will also be plenty of hand sanitiser available.

Please bring your own towel and an apron if you want one and a bag to take them home in safely.

Please bring your own drink. There will be no refreshments or cups provided and it can get very warm. If you bring a snack, please eat it outside.

Please travel light. Only bring what is necessary into the studio as we will not have a cloakroom area.

Please keep your distance from others and be patient if things take a little longer than usual.

We offer well spaced out workstation areas on the table with perspex screens between customers. Each wheel also has a divider.

At the end of your session, we will ask you to clean your tools and work area with clean soapy water before you leave. When you have left we will then sanitise the area and tools before the next potter uses the space.

We will endeavour to make things as safe as possible here however please be aware that we cannot make your visit entirely risk free. Please make sure you are happy with the precautions we have taken before you book.

We realise that the Studio experience will be quite different but hope that you still manage to have a fun,creative and productive time here.